Chelsea Flower Delivery Terms: Orders, Payments & Cancellations

Terms & Conditions for Chelsea Flower Delivery

Introduction

Welcome to the Terms and Conditions (“Terms”) for Flower Delivery Chelsea. These Terms govern your use of our online flower delivery services throughout Chelsea and the surrounding areas. By placing an order via our website, you agree to these Terms, which are designed to ensure transparency, clarity, and a seamless experience for all our customers. Please read them carefully before proceeding with your purchase.

Service Coverage

Our online flower delivery service operates across Chelsea, including the broader area surrounding Chelsea. These Terms and Conditions apply specifically to all customers who use our service in these locations. Your continued use of our platform and services confirms your acceptance of these Terms.

Order Process

Placing an order with Flower Delivery Chelsea is simple, secure, and designed for your convenience. To ensure a smooth transaction, please take note of the following steps in our order process:

Selection of Products: Browse our online range of flower arrangements, bouquets, and gifts. When you find the arrangement you wish to send, select it by adding it to your shopping basket.
Personalisation: Many products can be personalised with gift messages or custom selections. Input your requirements where prompted.
Recipient Details: Provide accurate recipient information including name, delivery address in Chelsea or the surrounding areas, and preferred delivery date. Please ensure all details are correct as we are not liable for failed deliveries due to incorrect or incomplete information.
Checkout: Review your order summary, confirm your details, and proceed to payment. Orders are subject to our acceptance and available stock.
Order Confirmation: Upon completing your order, you will receive an order confirmation screen detailing your purchase. A formal confirmation will also be sent to you electronically. If you do not receive confirmation, please check your order status or contact us through the online portal.
Delivery: Our team will prepare and dispatch your flowers according to the selected delivery date and location. Deliveries in Chelsea and surrounding areas are made by our trusted delivery network. We aim to deliver within the timeframe selected, though exact delivery times cannot always be guaranteed due to circumstances beyond our control.

Payments

All payments for flower delivery orders must be made in advance via the secure payment methods offered on our website. We accept major credit and debit cards as well as other electronic payment modalities where indicated.

Payment Authorisation: By submitting your payment information, you authorise us to charge the total order amount at the time of order placement.
Pricing: All prices displayed on our website for online flower delivery in Chelsea include VAT where applicable. Any applicable delivery charges are highlighted prior to final order confirmation.
Refunds: Refunds, when applicable, are processed to the same payment method originally used. Please refer to our cancellation policy below for eligibility.
Security: Transactions are protected with industry-standard encryption technology. We do not store card details after payment has been processed.

Cancellations & Amendments

We understand that plans can change. Please review our rules on cancellations and order amendments for flower delivery in Chelsea:

Cancellation by You: You may cancel your order up to 24 hours before the scheduled delivery date. To request a cancellation, please use your account order history or the cancellation facility available on our website. Where cancellation is successful and within the permitted timeframe, a full refund will be issued.
Late Cancellations: Orders cancelled less than 24 hours prior to the delivery date cannot be refunded as flowers may already be in preparation or dispatched.
Order Amendments: Requests for changes to orders (such as recipient details or delivery dates) can only be fulfilled up to 24 hours in advance of the delivery date. After this time, we are unable to guarantee amendments due to logistical constraints.
Cancellation by Flower Delivery Chelsea: In rare cases, we reserve the right to cancel orders due to issues such as stock shortages, unavailability of delivery, or force majeure events. If this occurs, you will be notified promptly and a full refund will be processed without delay.

Substitutions Policy

On occasion, it may be necessary for us to substitute flowers or packaging due to seasonal availability or stock fluctuations. Any substitutions will be of equal or greater value to ensure the recipient receives a beautiful and comparable arrangement. If a particular flower or component is essential to your order, please state this during purchase, and we will do our utmost to fulfil your request or notify you before despatch if this is not possible.

Delivery Terms

We pride ourselves on timely and reliable flower delivery throughout Chelsea and the surrounding areas. Please note:

Delivery Times: While we endeavour to deliver on your chosen date, specific delivery times cannot be guaranteed due to fluctuations in demand and external factors such as traffic or severe weather.
Recipient Availability: If the recipient is not at the delivery address, flowers may be left in a safe location or with a neighbour, unless specific instructions are provided.
Delivery Confirmation: Confirmation of delivery may be emailed or made available in your online account, depending on your chosen communication preferences.
Failed Deliveries: If, despite our efforts, delivery is unsuccessful due to incorrect address, lack of access, or refusal by the recipient, we will attempt to contact you for further instructions, where possible. Additional delivery charges may apply for redelivery attempts.

Liability & Disclaimer

Our goal is to provide the highest quality service in online flower delivery across Chelsea and its surrounding areas. However, our liability is subject to the following limitations:

Product Quality: All flowers are prepared fresh and inspected prior to dispatch. Minor variations in color, size, or composition may occur due to the natural characteristics of fresh flowers and supplies.
Limitation of Liability: To the fullest extent permitted by law, Flower Delivery Chelsea shall not be liable for indirect or consequential losses, including lost profit, data, or goodwill, arising from or in connection with your use of our services or late/non-delivery of orders beyond our reasonable control.
Exclusion of Warranties: Except as expressly set out in these Terms, all representations, conditions and warranties, whether express or implied (by statute or otherwise), are hereby excluded to the maximum extent permitted by law.
Force Majeure: We are not responsible for any delay or failure to perform our obligations under these Terms if such delay or failure results from circumstances beyond our reasonable control, including but not limited to extreme weather, strikes, acts of government, or other events of force majeure.

Customer Responsibilities

You are responsible for ensuring the information provided during the order process is accurate and complete. This includes recipient details, messages, and delivery addresses. You are also responsible for complying with any additional terms specific to particular promotions or offers displayed on our website.

Intellectual Property

All content on the Flower Delivery Chelsea website, including images, descriptions, texts, logos, and designs, is the intellectual property of Flower Delivery Chelsea or its suppliers. Use of this content, other than for personal, non-commercial reference, is strictly prohibited without prior written permission.

Personal Data & Privacy

Your personal information is collected, stored, and processed in accordance with our Privacy Policy and applicable data protection laws in the United Kingdom. Payment details are handled securely, and we do not share your data with third parties except as required to fulfil your order.

Amendments to Terms

We reserve the right to update or amend these Terms at any time to reflect changes in our services, legal requirements, or company policies. The latest version of the Terms will be available on our website. Continued use of our flower delivery services in Chelsea and the surrounding areas implies acceptance of any revised Terms from the date of publication.

Complaints & Dispute Resolution

If you are dissatisfied with any aspect of your flower delivery experience in Chelsea, please contact us within 48 hours of delivery. We value customer feedback and will endeavor to resolve complaints swiftly and fairly in line with our customer service procedures. Our team investigates complaints on a case-by-case basis and will offer an appropriate remedy where justified.

Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of, or in connection with, the use of Flower Delivery Chelsea services (including any non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the English courts in respect of any such dispute or claim.

Contact Information and Notices

All communication regarding these Terms and your use of Flower Delivery Chelsea services should be made through the contact forms provided on our website. Notices will be deemed received on the date of transmission when submitted electronically via our official communication channels.

Entire Agreement

These Terms & Conditions constitute the entire agreement between you and Flower Delivery Chelsea regarding the use of our online flower delivery service in Chelsea and the surrounding areas and supersede all previous agreements or communications.

Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

Waiver

The failure of any party to enforce a right or provision under these Terms shall not constitute a waiver of that or any other provision.

Final Note

Please note that these Terms & Conditions are applicable to all customers making use of our online flower delivery service throughout Chelsea and surrounding areas. We thank you for choosing Flower Delivery Chelsea and look forward to serving your floral needs.