Returns, Refunds, and Complaints – Fresh Flowers Guarantee in Chelsea
Our Commitment to Fresh Flowers in Chelsea
At Flower Delivery Chelsea, your satisfaction is at the heart of everything we do. As your trusted local Chelsea florist, we take pride in delivering only the freshest flowers to homes and businesses in the area. Every bouquet is carefully arranged and checked for quality, so you can enjoy the vibrant beauty and fragrance you expect each time you order from us.
Fresh Flowers Guarantee
We guarantee that your flowers arrive fresh and beautiful, as if just picked from the garden. We are confident in the quality of our blooms and offer a clear freshness guarantee: If your flowers are not fresh upon arrival or deteriorate prematurely within the first 5 days, please let us know—your satisfaction is our top priority. We recommend placing your flowers in fresh water and avoiding sources of heat or draughts to maximize longevity.
Damaged or Substandard Flowers on Arrival
While it is rare, occasionally flowers may be damaged during transit. If your delivery arrives damaged, wilted, or significantly below our usual standards, rest assured that we are here to help. Please do the following within 24 hours of receipt:
- Retain the flowers and their packaging for inspection.
- Take clear photographs of the bouquet and packaging to help us verify the issue.
- Contact our customer services team with your order details and the photographs.
We will review your submission promptly and offer an appropriate solution, which may include a replacement bouquet or a full refund.
Freshness Window and Eligibility
Our official freshness window is 5 days from the date of delivery. If you feel your flowers have faded or declined in quality within this period, please contact us as soon as possible. After this window, natural deterioration is expected due to the perishable nature of fresh flowers, and returns or refunds may not be offered beyond this point unless a fault is clearly attributable to us.
Refund and Replacement Options
If your flowers arrive damaged, fail to meet our freshness guarantee, or are significantly different from what was ordered, we offer the following options:
- Replacement bouquet: We will send a new bouquet at the earliest opportunity, using the same or similar blooms.
- Full or partial refund: A refund may be processed back to your original payment method.
Our team will work swiftly to resolve any issue, ensuring a hassle-free experience on every order.
Complaints Process
We value all customer feedback and take complaints seriously. Should you wish to make a complaint regarding your flowers or experience, please provide us with full details of your order and the nature of your dissatisfaction. Our customer care team will aim to acknowledge your concern within one working day and resolve the matter within three working days, keeping you updated throughout the process.
As a trusted local Chelsea florist, we are dedicated to the satisfaction of every household and business we serve. Thank you for choosing Flower Delivery Chelsea. We look forward to brightening your day with our beautiful, fresh blooms!
